Thank you for visiting [bellahijab.com]. We (referred to as “We” or “BELLA SECRET FASHION DESIGNING.”) respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose personal and non-personal information when you visit our website. By accessing our site on any device, you agree to the terms of this policy. If you do not agree, please refrain from using our website.
We reserve the right to modify this Privacy Policy at any time. Updates will be posted on our site, and we encourage you to review this page periodically.
A. Collection of Information
- Personal Information
We collect personal information when you voluntarily provide it, including when you:
• Register on our website
• Place an order for hijabs
• Subscribe to our newsletter
• Contact us
• Participate in promotions or surveys
This information may include your name, email address, mailing address, billing address, phone number, and payment details. You may also be asked for demographic information such as age and product preferences.
If you log in using a social media account, such as Facebook, we may receive certain information as permitted by your privacy settings on that platform.
- Automatically Collected Information
When you visit our site, we may collect non-personal data such as:
• Your IP address
• Browser type and operating system
• Pages visited and time spent on the site
• Referral sources and clickstream data
We use cookies and tracking technologies to enhance your experience, personalize content, and analyze site usage. You may disable cookies in your browser settings, but this may affect site functionality.
B. Use of Information
We use the information collected to:
• Process your hijab orders
• Improve our website and customer experience
• Respond to inquiries and customer support requests
• Ensure security and prevent fraud
• Send promotional offers and updates (you can opt out at any time)
C. Returns & Exchanges
You may return or exchange your hijab within 3 days of purchase, provided that it is in its original condition—unused, unwashed, and with all packaging intact.
If you receive a defective or damaged hijab, please take clear photos and contact us immediately. We will assess the situation and provide a resolution.
If 3 days have passed, we will not be able to offer a return or exchange.
D. Order Cancellation
You may cancel your order within 1 day of placing it. After this period, your order will be processed and cannot be canceled.
E. Disclosure of Information
We may share information in the following situations:
• With service providers who assist in operations (such as payment processors and shipping companies)
• When required by law or to protect our rights
• If our business is sold or merged, your information may be transferred to the new owner
We do not sell or share your personal data with third-party advertisers.
F. Security
We take security measures to protect your information, but no system is 100% secure. Please use caution when sharing personal details online.
G. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us through our website.
Standard shipping within the main cities of the UAE is available for a flat fee of 25 AED. Additional delivery charges may apply for shipments to rural areas or locations far from major cities. Deliveries are made daily, except on Fridays and official public holidays
Holiday shipping information
Please note that when placing your online orders for delivery during the Holiday season (e.g. Eid Al-Fitr, Eid Al-Adha, Hijri Day, and National Day), shipments may experience additional processing days. (Delivery span will be processing period 2 to 4 days + Public holiday period)
Payment Information
We accept payment through Credit Card & Debit Card.